At Mtaplus Trading Co., Limited, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we are here to help. Please review our return and exchange policy below:

1. Return & Exchange Period

Customers may request a return or exchange within 14 days of receiving the product. To be eligible, the item must be:

  • In its original, unused condition

  • In original packaging (including all tags, labels, accessories, or manuals)

  • Accompanied by the original invoice or proof of purchase

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or made-to-order products

  • Items marked as “Final Sale” or “Non-Refundable”

  • Items damaged due to misuse or improper handling by the customer

3. Return Procedure

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service at [your email] within 14 days of delivery.

  2. Provide your order number, reason for return, and supporting photos if applicable.

  3. Wait for approval and return instructions.

  4. Ship the item(s) back to the return address provided.

Note: Returns without prior approval may not be accepted.

4. Shipping Costs

  • Customers are responsible for the return shipping costs, unless the return is due to our error (e.g., defective or incorrect item).

  • We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

  • Original shipping charges are non-refundable.

5. Refunds

  • Once the returned item is received and inspected, we will notify you via email.

  • If approved, the refund will be processed to your original payment method within 5–7 business days.

  • If your return is rejected, we will contact you with a reason and arrange to return the product.

6. Exchanges

  • If you wish to exchange a product for a different size, model, or item, please indicate your preference when contacting us.

  • Exchanges are subject to availability.

  • Additional payment may be required for products of different values.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will offer a full replacement or refund at no extra cost to you.

Contact Us
For return requests or further assistance, please reach out to:
Mtaplus Trading Co., Limited
RM.502 New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong