At Mtaplus Trading Co., Limited, we are committed to delivering your orders quickly, safely, and efficiently. Please read the following shipping policy to understand how we process and handle your shipments.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving full payment.

  • If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you in such cases.

2. Shipping Methods & Estimated Delivery Times

We offer a variety of shipping options depending on your location and order size:

RegionStandard ShippingExpress Shipping
Hong Kong1–2 business daysSame/Next business day
Asia3–7 business days2–4 business days
Europe7–14 business days3–7 business days
North America7–15 business days3–7 business days
Rest of the World10–20 business days5–10 business days

Note: Delivery times are estimates and may vary due to customs clearance or unforeseen delays.

3. Shipping Fees

  • Free shipping is available for qualifying orders over a certain amount (depending on destination – details at checkout).

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Duties and import taxes (if applicable) are the responsibility of the buyer.

4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • You can track your package via the provided courier link or on our website.

5. Shipping Restrictions

  • We currently ship to most countries worldwide.

  • We do not ship to P.O. boxes or military addresses (APO/FPO) at this time.

  • Some items may be subject to shipping limitations due to size, weight, or local regulations.

6. Lost or Damaged Packages

  • If your order is delayed, lost, or arrives damaged, please contact us immediately.

  • Claims for damaged or missing items must be made within 5 business days of delivery.

  • We will work with our shipping partners to resolve the issue as quickly as possible.

7. Contact Us

If you have any questions about your shipment or special delivery requests, please contact our support team:

Mtaplus Trading Co., Limited
📍 RM.502 New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong